Help Section
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Everything at Vixen, Maven, and Muse passes through human hands before its completion. The handmade and small-batch nature of our products means that immense time and dedication goes into finishing every piece. With that in mind, if there is an item that you would like to have made to order as a sizing request, please reach out!
Depending on the materials available (especially for some of our upcycled items), there may be some alterations to your finished piece (as each piece is unique) but we are happy to make something magical for you!
Reach out via our contact form for assistance.
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Vixen, Maven, and Muse are committed to sustainability in the fabrication of products. Although not all materials used may be 100% renewable (such as acrylic, modacrylic, etc.), alternative strategies are employed to uphold our environmental responsibilities. These strategies include seeking blended or recycled materials, utilizing renewable and biodegradable resources like wool, silk, and cotton whenever possible, and prioritizing the repurposing of deadstock or vintage fabrics. We also engage in direct communication with raw material suppliers to ensure alignment with our brand values, validate environmentally and socially sustainable practices within their supply chain, and produce in made-to-order and small batches. Together, these measures reflect our determination as a small business to make the world a better place for people and the environment.
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After your order is placed, your email confirmation will include an estimated production time. For items not in stock, production times typically range from 1 to 6 weeks, depending on the complexity of the product and order. For details on the turnaround time of your order please reach out to us via the Contact page with your Name, Email, and Order Number. Please keep this in mind when placing your order!
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Domestic & International Shipping Rates:
Flat Rate Standard (US & Canada): 9.99
Flat Rate Express (US & Canada): 14.99
International Shipping Rates Coming Soon
Domestic Shipping: Orders are processed and shipped within 7-14 business days (excluding Saturday & Sunday). THIS IS FOR IN STOCK AND READY TO WEAR ITEMS ONLY. THIS EXCLUDES ANY TIME FOR CUSTOMIZATION OR MADE TO ORDER PRODUCTS.
Estimated delivery times will vary based on the shipping method chosen at checkout. This refers to the time after the package is dropped off at the post office. Please allow some time for packages to update in the postal system after shipping.
Estimated Delivery Times for Domestic Shipping:
Standard: 5-10 business days
Express Mail: 1-5 business days
Duties, Taxes, Postal Fees for International Orders: Duties, taxes, and postal fees will be due upon delivery for international orders. These fees vary by country. Buyers are responsible for these charges. No refunds will be issued for refused packages.
International Shipping Timeframe: COMING SOON
Address Changes: Contact us via the 'Contact' form to request address changes before shipping. Changes are possible for packages that haven't been shipped. Packages with incorrect addresses may be returned; a fee may apply for reshipment.
Lost / Stolen / Damaged / Delayed Packages: Shipping providers are responsible for packages once they leave our possession. All packages are insured against loss, theft, damage, and delays.
Contact Shipping Providers: If issues arise with lost, stolen, damaged, or delayed packages during shipping, contact the respective shipping provider (e.g., USPS, UPS, FedEx, DHL) for resolution.
Delayed Packages: Postal delays can occur. Allow time for delivery. If the tracking number doesn't indicate 'Delivered' and the package is in transit for 10+ business days, contact us through the 'Contact' form.
Tracking Number Shows 'Delivered' but Package Not Received: Contact the shipping provider listed in your shipping confirmation email. If needed, access the provider's website for local facility contact information.
Next Steps: Shipping providers can pinpoint GPS locations of delivered packages. If a package is believed to be stolen, contact local authorities. Alert the local shipping provider to halt deliveries while resolving the issue.
Missing Package Claims: Before filing claims, directly contact the local shipping provider. This step ensures compliance with procedures and prevents fraudulent claims.
All Sales Are Final Once your order is shipped, you will receive a tracking number.
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At Vixen, Maven, and Muse, we believe in providing you with high-quality products that bring joy and inspiration to your life. Please take a moment to review our refund policy before making a purchase.
All Sales Are Final
We do not offer refunds, exchanges, or returns on any of our products. This policy is in place due to the unique nature of our handmade, bohemian and eclectic clothing, hair extensions, and accessories.
Tips for a Smooth Shopping Experience
Before finalizing your purchase, we encourage you to carefully review the measurements provided in the item descriptions, as well as any drop-down menus and policies located below the item details. This ensures that you have all the necessary information to make an informed decision.
If you have any questions about an item, feel free to reach out to us through the contact form in the menu bar. Our team is here to assist you in making the right choice for your style and preferences.
Handmade Unique Creations
All our garments are carefully handmade, making each piece a one-of-a-kind creation. While we strive to provide accurate measurements, please note that variations may occur. Imperfections that are not to be considered flaws include loose threads, pinholes, transparency, and variations in color and pattern due to the nature of handmade items.
Handling with Care
Some delicate fabrics may require gentle handling. Please treat each piece with care to maintain its quality and longevity.
Addressing Issues
If you encounter an issue with your product within 24 hours of receiving it, please contact us through the contact form in the menu bar. We'll address the matter and determine the best course of action.
Please note that exchanges or reimbursements are at our discretion and vary on a case-by-case basis. Any such arrangements, if approved, will be provided as store credit.
Lost, Stolen, Damaged, or Delayed Packages
For lost, stolen, damaged, or delayed packages during shipping, the shipping provider assumes responsibility for compensation once the package has left our possession. If your tracking number indicates an issue, please reach out to us through the contact form in the menu bar. We will work with the shipping provider to resolve the matter, but refunds are not offered for these situations.
Gift, Donate, Resell
If an item doesn't meet your expectations, we encourage you to explore alternative options:
Gift the item to a loved one
Donate to a charitable organization
Resell on a third-party platform
By gifting, donating, or reselling, you contribute to sustainable practices and help reduce waste in our environment.
We appreciate your understanding of our policies. Your satisfaction is important to us, and we're here to assist you throughout your shopping experience at Vixen, Maven, and Muse.
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Yes, depending on your state and location I am available for install appointments. Please reach out directly via the Contact page.
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At Vixen, Maven, and Muse we take pride in the quality and craftsmanship of our handmade creations. We're pleased to offer a repair and customization policy that reflects our commitment to your satisfaction.
Revive - First 30 Days - Repair Policy
If your item becomes damaged due to a manufacturer's defect within 30 days of purchase (excluding regular wear and tear), we're here to help. Reach out to us, and we'll arrange a free repair to restore your item to its original condition. To submit a repair request, use the link HERE. All requests subject to approval by Vixen, Maven, and Muse.
THRIVE - Beyond 30 Days - Services and Customization:
If your item requires repair or customization beyond the initial 30-day period, we still have you covered. Under our "Services" category, you can request repairs or modifications to your piece. Whether it's fixing a tear, adjusting a fit, or reworking a design, we are ready to assist you. Please note that additional fees may apply for services rendered outside the 30-day window.
Our goal is to ensure that your cherished piece continues to bring you joy and elegance. Reach out to us to initiate any repairs, customizations, or inquiries, and we'll work with you to achieve the desired outcome.